Return and refund policy
At Navea Collection, our items are delicate pieces (fabrics, embroidery, handcrafted finishes). To protect their quality and the safety of all our customers, we apply a strict return policy, in full compliance with the law and with your rights.
1. Right of withdrawal (14 days)
In accordance with articles L.221-18 et seq. of the French Consumer Code, you have 14 days from receipt of your order to inform us of your wish to return an item. To exercise this right, you must email us at naveacollection@gmail.com stating your order number before the end of this period. No return can be initiated after the 14-day period has expired.
2. Prior approval required
No return is accepted without our prior written approval. After your request, we will provide you with a return number and the exact return address. Any parcel sent back without prior approval, without a return number, or to an address not provided by us, will be refused and returned to the Customer at their expense, with no refund. Once approval is obtained, you have 14 days to ship the item back to us.
3. Mandatory condition of the item
To qualify for a refund, the item must be returned to us in strictly new, complete and immediately resalable condition. This means:
- unworn, unwashed, unironed, with no odour (perfume, deodorant, smoke, cooking), no make-up, sweat, stains or marks;
- with all original tags still attached (not removed, not re-sewn) and the original packaging / protective sleeve intact;
- for sarees: returned carefully refolded as received, without having been cut, sewn, altered, permanently pleated, starched or ironed, and without any petticoat (fall), blouse or lining having been fitted or attached.
The customer is only permitted to handle the item as necessary to check its nature and characteristics (as when trying on in a shop). Any handling beyond this engages the customer's liability.
4. Quality control and depreciation
Every return undergoes a quality check on receipt. Any item returned worn, washed, damaged, stained, perfumed, incomplete, without its tags, altered or sewn will, depending on its condition:
- be subject to a reduced refund reflecting the depreciation observed (article L.221-23 of the Consumer Code); or
- where the depreciation makes the item no longer resalable as new, be subject to a full refusal of refund, the item then being returned to the Customer at their expense.
5. Legal exceptions — items not eligible for return
In accordance with article L.221-28 of the Consumer Code, the right of withdrawal does not apply:
- to made-to-measure or personalised items (garments fitted/sewn to the Customer's measurements, alterations, personalised embroidery);
- to hygiene items unsealed after delivery, in particular jewellery and earrings whose protective packaging has been opened.
6. Return shipping costs
Return shipping costs are entirely at the Customer's expense and are non-refundable. We strongly recommend a tracked and insured shipment: Navea Collection cannot be held liable for a return parcel that is lost, stolen or damaged and does not reach us, nor for a return whose condition cannot be assessed as a result.
7. Defective items or our error
If you receive a genuinely defective item, damaged on delivery or not matching your order, contact us within 14 days of receipt at naveacollection@gmail.com, attaching your order number, a description and photos. After verification, we will cover the return and proceed, as appropriate, with replacement or refund, return shipping included. This falls under the legal guarantee of conformity (see Terms of Sale, article 8).
8. Refund
After receipt and inspection of the returned item, the eligible refund is issued within 14 days, using the same payment method as the original order. In the event of withdrawal, the refund covers the price of the item and the standard outbound shipping cost only (excluding any surcharge for an express delivery method chosen by the Customer); return shipping costs remain at the Customer's expense.
9. Exchanges
We do not offer direct exchanges. To obtain another size or item, make an eligible return (refund) and then place a new order.
10. How to make a request
Email naveacollection@gmail.com stating: your order number, the reason for the return and, where applicable, photos. We will then provide you with the procedure, the return number and the return address.