Shipping policy

🌸 We're away 20–25 August: orders placed during this period will be prepared and shipped from 26 August. Thank you for your patience!

Delivery areas

Navea Collection delivers within metropolitan France.

Delivery methods and costs

Two delivery methods are offered, at the Customer's choice when ordering:

Pickup point (Mondial Relay)
Home delivery (Colissimo tracked)

Delivery costs are calculated according to the total weight of the order and the chosen delivery method. The exact amount is automatically displayed before the order is validated, at checkout: the Customer therefore knows the total to pay, including delivery costs, before confirming the purchase.

Delivery times

Orders are prepared within 1 to 3 working days. The transit time is then 3 to 5 working days to a pickup point and 2 to 3 working days for home delivery. Times are indicative and run from dispatch. Orders are not shipped on weekends or public holidays.

Tracking

A shipping confirmation email, containing a tracking number where applicable, is sent to the Customer.

Receipt

The Customer must check the condition of the parcel on delivery. In the event of a damaged or opened parcel, written reservations should be made to the carrier and Navea Collection informed within 3 days at naveacollection@gmail.com, together with photographs.

Address and carrier returns

The Customer is responsible for the accuracy of the delivery address. Any parcel returned to the sender due to an incorrect or incomplete address, or not collected from the pickup point within the time allowed, may incur new shipping costs payable by the Customer.