Terms and conditions of sale

Article 1 — Purpose and scope

These general terms and conditions of sale (the "Terms") govern sales of products by the sole proprietorship Jeyanthi KAMALRAJ, trading under the business name Navea Collection (the "Seller"), on its online store, to any non-professional buyer (the "Customer"). By ticking the acceptance box and validating the order, the Customer acknowledges having read these Terms and accepts them without reservation. The Seller reserves the right to amend these Terms at any time; the applicable Terms are those in force on the date of the order.

Article 2 — Products and availability

The products offered are garments and accessories (traditional Indian and Sri Lankan attire) and, where applicable, jewellery. They are described as accurately as possible. As these are handcrafted items, slight variations in shade, pattern, embroidery, dimensions or finish are inherent to the nature of the product and do not constitute a defect; they cannot give rise to a return for non-conformity, a refund or a claim. Photographs have no contractual value, as colours may vary depending on screen settings. Offers are valid while stocks last; if an item becomes unavailable after ordering, the Seller will inform the Customer and refund the item concerned, to the exclusion of any other compensation.

Article 3 — Prices

Prices are shown in euros (€), all taxes included (VAT not applicable, article 293 B of the French Tax Code), excluding shipping costs. Shipping costs are shown before the order is validated. The Seller reserves the right to change its prices at any time; products are invoiced on the basis of the rates in force when the order is registered. In the event of an obvious pricing error (a derisory or abnormally low price), the Seller reserves the right to cancel the order and refund the Customer.

Article 4 — Orders and formation of the contract

The Customer selects the products, validates the basket and confirms the order after checking it. It is the Customer's responsibility to verify the accuracy of the order (items, sizes, address) before validating it; no change can be guaranteed after validation. The sale is definitively concluded once the order is confirmed and payment received. The Seller reserves the right to refuse or cancel any order on legitimate grounds, in particular: a prior dispute, an abnormal or bad-faith order, unusual quantities, suspected fraud, non-payment or unavailability, without this giving rise to any compensation.

Article 5 — Payment and retention of title

Payment is made in full at the time of order, online, by the methods offered at checkout. Transactions are secure; payment data is encrypted and is not stored by the Seller. The order is processed only after payment has been effectively validated; in the event of rejection, default or payment fraud, the order is automatically cancelled. In accordance with the law, the products remain the property of the Seller until the price has been paid in full, the transfer of risk nonetheless taking place upon physical delivery of the products to the Customer.

Article 6 — Delivery, receipt and reservations

Products are delivered to the address provided by the Customer. Delivery times are given as an indication only and have no contractual value; a reasonable delay cannot give rise to cancellation, compensation or damages. Methods, zones and rates are detailed in the Shipping Policy. The Customer is solely responsible for the accuracy of the delivery details: any incorrect or incomplete address, or any unclaimed or refused parcel resulting in a return or re-shipment will be re-invoiced to the Customer. On receipt, the Customer must check the condition of the parcel in the presence of the carrier and make any written reservation (open, damaged or missing parcel) to the carrier and the Seller within three (3) days, together with photographs; after this period and in the absence of reservations, the products are deemed to have been delivered in conformity as regards transport. This clause does not affect the legal guarantee of conformity (article 8).

Article 7 — Right of withdrawal

In accordance with articles L.221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the product to exercise the right of withdrawal. The procedures, the strict return conditions (mandatory prior approval, new condition, quality control, return costs borne by the Customer) and the legal exceptions (made-to-measure items, unsealed hygiene items such as jewellery) are set out in the Return & Refund Policy, which forms an integral part of these Terms.

Article 8 — Legal guarantees

Independently of any commercial warranty, the Seller remains bound by the legal guarantee of conformity (articles L.217-3 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code). Under the legal guarantee of conformity, the Customer has a period of two years from delivery of the goods and may choose between repair or replacement, subject to the cost conditions provided for by law. These guarantees cover neither normal wear, nor damage resulting from improper use, poor maintenance, negligence or modification of the product by the Customer.

Article 9 — Product care

The items offered are delicate textiles. The Customer undertakes to strictly follow the care instructions shown on each item's label (washing, ironing, drying). No defect resulting from failure to follow these instructions (colour running, shrinkage, deformation, deterioration of embroidery) may be attributed to the Seller or give rise to a refund or exchange.

Article 10 — Liability

The Seller's liability cannot be engaged in the event of non-performance due to force majeure, the act of a third party (in particular the carrier) or the fault of the Customer. To the extent permitted by law and without prejudice to the legal guarantees, the Seller's liability, if established, is limited to the amount of the order concerned; the Seller cannot be held liable for indirect damages (loss of use, commercial or moral harm). Force majeure includes external, unforeseeable and irresistible events, in particular strikes, bad weather, disasters, and failures of carriers or suppliers.

Article 11 — Intellectual property

All elements of the site (texts, visuals, photographs, logo, the name "Navea Collection", layout) are protected by intellectual property law and remain the exclusive property of the Seller. Any reproduction, representation or use, in whole or in part, without prior written authorisation, is prohibited and may give rise to legal action.

Article 12 — Personal data

The processing of the Customer's personal data is governed by the Privacy Policy.

Article 13 — Mediation and disputes

In the event of a dispute, the Customer shall first contact the Seller in order to seek an amicable solution. Failing agreement, the Customer may use a consumer mediation scheme as well as the European online dispute resolution platform (https://ec.europa.eu/consumers/odr).